Returns Policy

General Information

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you can return your products within 30 days of receipt.

Conditions for Returns

To be eligible for a return, your product must meet the following conditions:

  • Unused: They must not be used, washed, or damaged in any way.
  • Original Condition: The product must be returned in the same condition as when you received it.
  • Original Packaging: The product should be returned with all original packaging and accessories.

Return Process

  1. Contact Us: Before returning a product, you must contact us at [Your Contact Information] to initiate the return process.
  2. Return Authorization: Once you contact us, we will provide you with a return authorisation and instructions on how to send your product back.
  3. Shipping Costs: You will be responsible for paying the shipping costs for returning your product unless we make a blatant mistake.


Once we receive your returned product and verify its condition, we will process your refund. You will receive your money back in full. The refund will be applied to your original method of payment.


  • If the return is due to a mistake on our part (e.g., an incorrect product was sent), we will cover the return shipping costs.

Non-Returnable products

Certain products may not be eligible for return. These include:

  • Perishable goods
  • Custom-made or personalised products
  • products marked as final sale

Contact Us

If you have any questions or concerns about our return policy, please contact us at